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The packages

Your phone is the front door of the practice.

A missed call does not show up on a report. It shows up months later as a schedule that never quite fills. Calls go unanswered after hours, through the lunch rush, and any time both lines are busy and the front desk is already three deep. Every unanswered ring is a patient you usually already paid to acquire.

PingPAL answers every call on the first ring, day and night, in a voice you approve before a patient ever hears it. Here is what that looks like at three levels of coverage.

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Pricing is set after the audit, against your own numbers.

Three levels of coverage

Each tier contains the one before it.

Tier one

Answer

The line always gets picked up.

  • Every call answered on the first ring, 24/7, including after hours and overflow
  • A custom voice your practice hears and approves first
  • Calls routed to the right person on your team
  • A live dashboard with recordings and transcripts for your staff
  • A monthly written report measured against your own starting baseline

Typical build twelve weeks

Tier two

Access

The call becomes a booked visit.

Everything in Answer, plus

  • Booking, rescheduling and confirming written straight into your EHR
  • Prescription refill triage with identity verification
  • Controlled substances always routed to a person on your staff
  • New patient intake built around how your practice actually works
  • Text confirmations and reminders on a 14, 7 and 1 day cadence

Typical build twelve weeks

Tier three

Revenue

The practice reaches back out on its own.

Everything in Access, plus

  • Outbound recall and reactivation against your dormant patient list
  • Recare outreach that runs without anyone remembering to start it
  • A patient portal where patients confirm, reschedule and handle their own requests

Typical build twelve weeks, plus a few weeks for the outbound work

Available on their own

Two pieces that stand alone.

The missed call audit

We call your real line across three windows over three days, log every ring-out and voicemail, and price what it costs you. Free, and the report is yours either way.

Patient balance collection

Patients settle balances themselves, including partial payments, without tying up the front desk. Sells on its own, with nothing else attached.

How it is delivered

The twelve week build.

  1. Week 0Free

    The audit

    • The free missed call audit on your real line.

  2. Weeks 1 to 3

    Baseline

    • Agreements signed, baseline locked, scripts and your custom voice built and approved.

  3. Weeks 4 to 6

    Build

    • Live EHR booking proven on a real test appointment. Escalation rules set.

  4. Weeks 7 to 9

    Go live

    • Your number moves with no downtime. After hours goes live first, then full day.

  5. Weeks 10 to 12

    Prove it

    • Results measured against the Week 0 audit and delivered in writing.

Every week, without fail: One thirty minute check in, same slot, for twelve weeks

Answer and Access land inside the twelve weeks. Revenue adds a few weeks for the outbound work.

Safe by design

Safe before it is turned on.

  • BAA and HIPAA first

    The business associate agreement and the HIPAA infrastructure stand up before anything touches patient data.

  • It never handles what a person should

    Anything involving a controlled substance routes to your staff, every time, without exception.

  • One check in a week

    Thirty minutes, the same slot, for twelve weeks. No surprises and nothing else asked of your team.

Before anyone talks about a build

Book the free audit.

We find out what your phone is actually costing you. Three windows over three days on your real line, priced in your own numbers rather than an industry average.

Missed calls per month, times your booking rate, times your average visit value.

You keep the report either way. And if the number turns out to be small, we will tell you so, and you should not hire us.

Book the free audit

Packages are configured to the practice, and pricing is set after the audit.